← All Episodes

Carol Mahoney joins Warren Kucker to discuss Buyer First Is a Behavior, Not a Statement — Carol Mahoney on What Most Companies Get Wrong. Key takeaways include Buyer-first approach and AI coaching for sales.

EP. 12 35 min March 18, 2026 Recorded March 18, 2026

Buyer First Is a Behavior, Not a Statement — Carol Mahoney on What Most Companies Get Wrong

with Carol Mahoney

"Buyer-first approach requires actual behavioral change, not merely strategic positioning statements."

About This Episode

The episode explores buyer-first methodologies in sales, examines AI coaching applications for sales teams, and highlights mindset's importance in driving sales results. Carol Mahoney discusses understanding buyer perspectives, developing AI coaching technology, and how psychological orientation influences performance outcomes.

About the Guest

Carol Mahoney

Sales coach, Buyer First author, and Unbound Growth founder who transitioned from eliminating sales roles to becoming a prominent data-focused authority on seller adaptation to modern buying patterns.

Key Takeaways

  • Buyer-first approach
  • AI coaching for sales
  • Role of mindset in sales

Chapters

00:00 The Buyer-First Approach
10:58 AI Coaching for Sales
18:02 The Role of Mindset in Sales
Account ExecutivesSales ManagersRevenue OperationsVPs of SalesCRO

About the Host

Selling AI is hosted by Warren Kucker, founder of Topiq. Each week he sits down with revenue leaders, founders, and operators to unpack the strategies, tools, and stories behind selling AI products and using AI to sell smarter.

Warren Kucker — Host of Selling AI

Warren Kucker

A revenue leader and entrepreneur who founded Basiq.work, focusing on conversational AI for sales teams. Previously served as VP of Sales and CRO at Series B companies, scaling revenue to $2M+ quarterly bookings. His exits include Shelly.ai (ML email automation) and Boxton (digital freight platform). Started his career at Apple managing a $100M shipping efficiency program.